Sara Giagourtas

Sara Giagourtas will speak about;

«Smart Suggestions, Happy Teams: AI Success in Customer Service»

Customer service work can be tough and repetitive. But what if AI could make it easier and more enjoyable? This talk shows how we introduced an AI tool that suggests responses to customer questions. The result? Less stress for agents, faster help for customers, and a team that actually likes using the new technology.

 

Sara Giagourtas is a Product Manager at TET Digital, where she specializes in AI solutions for customer service. Drawing from her extensive career at Ruter, where she has held various roles ranging from customer consultant to system administrator, Sara brings unique insights into how artificial intelligence can enhance experiences for both customers and customer service representatives.